Shipping information

  • Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
  • Most orders will ship out within 2 working days of ordering (we do not ship Saturdays, Sundays, or holidays). Your order will be shipped via Standard Shipping unless you select an alternative. Please note this can take longer during our sale periods when it may take up to 4 working days for shipments to be dispatched.
  • All shipping services used by 2RU2RA provide a tracking number and insurance for the cost of your package.
  • In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested.
  • If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee. The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

 

Shipping Costs – Lithuania and EU countries

We are happy to offer Free Standard Shipping on orders over 200 EUR. For orders under 200 EUR see shipping costs below.

Shipping Method

Estimated Delivery Time

Price

   

Lithuania

EU countries

Standard Shipping orders over  200 EUR

3-9 business days

FREE*

FREE*

Standard Shipping orders under 200 EUR

3-9 business days

5 EUR

 15 EUR

Express Shipping**

2-4 business days

10 EUR

 30 EUR

If Standard Shipping is selected. your order may ship via a variety of carriers. Your Shipping Confirmation email will tell you which carrier is handling your package and will provide you with a tracking link.

*Free Shipping Info. Orders over 200 EUR will not be charged the Standard Shipping fee. Free Shipping applies only to merchandise. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total. Free shipping offer valid in EU countries Standard Shipping fees.

**Express Delivery Shipping - unavailable at the moment.

 

International Shipping Information

We are happy to offer Free Standard Shipping on orders over 200 EUR. For orders under 200 EUR see shipping costs below.

 

 

Estimated Delivery Time

Under 200 EUR

Over 200 EUR

International Standard Shipping  Duties and taxes assessed by customs are the responsibility of the customer

7-16 business days

20 EUR Flat Rate

FREE*

  • Any additional duties and taxes assessed by customs are the responsibility of the customer. Duty Fees and taxes will not be refunded on returns.
  • Orders are generally received within 7-16 business days from the ship date. Delivery will be made by your local postal service.
  • Shipping Status . You will receive an e-mail informing you that the order has shipped. Information about any backordered or cancelled items will be included in a separate email.

*Free Shipping Info. Orders over 200 EUR will not be charged the Standard Shipping fee. Free Shipping applies only to merchandise. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.

 

 

Return policy

 

Changed your mind? We’ll gladly accept unworn, unwashed, or defective merchandise accompanied by original tags purchased on 2ru2ra.com for return.

 The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

For returns received within 28 days of delivery, we’ll credit your original form of payment.  Returns received after the 28 day period will not be accepted and will be returned to you.

Please note: If you paid with a gift card, a new gift card in the amount of the credit will be issued and mailed to you.

Gift cards cannot be returned or exchanged.

 

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid.

 

2RU2RA RETURN


Sandėlių g.74, 95107

Klaipėda, Lithuania

 

If you need assistance returning your order, please contact us at 2ru2ra@gmail.com.

 

Refunding

Please allow 2-3 weeks for your return to be received and processed. We’ll send you an email to confirm once the return has been completed.

Your refund will be credited back in EU EUR at the current exchange rate.

 

Exchanges

We apologize but we are unable to process exchanges so far. If you have received a defective or incorrect item, please contact customer service – info@2ru2ra.com.

 

Shipping Gift Cards

Gift cards  will be mailed via Lithuanian Post Services.

Please note that gift cards are shipped separately from other items.